The #1 metric has to be client satisfaction

The thing I hated most of my time at that certain Long Island law firm was that the only thing they ever seem to care about what how many hours you billed per month. I still contend that monthly billable requirement leads to the fudging of hours, especially when so many attorneys were always late in meeting that billing recording deadline. They never seemed to care whether the clients got the best legal care.

So much of this business is tied to revenue and basis points. Regardless of the nature of your retirement plan practice, the most important metric needs to be client satisfaction. Without good service, you don’t have clients and if you don’t have clients, you won’t meet your monthly or quarterly billing requirements.

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