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I Hate Rage Bait. Stop Rewarding It.

One thing I hate about social media is that the loudest voices are often the least interested in having an actual conversation. They’re not looking to exchange ideas or learn something new. They’re looking for clicks, comments, and outrage. That&#...

The Price of Having an Opinion

I’ve joked for years that I’m the turd in the punch bowl. I’m rarely afraid to say what I think, even when I know it won’t be popular. That’s not because I enjoy being contrarian. It’s because I’ve always believed tha...

Your Reputation Is Built on the Problems Nobody Sees

When people ask me how to build a successful practice in the retirement plan business, they’r...

The Most Dangerous Employee in Your Retirement Plan

When plan sponsors think about retirement plan risk, they often focus on dishonest employees, cyber...

Your Retirement Plan Audit Starts Long Before the Auditor Arrives

Many plan sponsors view an annual retirement plan audit as an isolated event. The auditor arrives, ...

Practice What You Preach

The worst employers I ever worked for were labor lawyers. That may sound strange coming from som...

The Most Expensive Email You’ll Ever Ignore

Most compliance disasters do not begin with a regulatory investigation. They begin with an email. ...

Why Every Plan Provider Needs an Exit Strategy

Retirement plan providers spend a tremendous amount of time helping clients prepare for retirement,...

Participant Complaints Are Actually Gifts

Most retirement plan providers dread participant complaints. A participant cannot access their acco...

The Difference Between a Vendor and a Partner

Retirement plan sponsors often use the terms “vendor” and “partner” interch...