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Experience Has Taught Me That Small Mistakes Rarely Stay Small.

One of the biggest misconceptions in retirement plan administration is believing that a small mistake will stay small. It rarely does. A payroll employee accidentally misses one participant’s salary deferral. Someone figures they’ll catch it...

The Clients Who Sleep Best at Night Do These Five Things.

After nearly three decades working with retirement plans, I’ve noticed something. The plan sponsors who sleep best at night aren’t necessarily the ones with the biggest companies, the most sophisticated plans, or the highest-paid advisors. They...

The COO Who Taught Me Everything Not to Do

Sometimes the best career lessons don’t come from a mentor. They come from someo...

Moving the Form 5500 Deadline to October 15? I’m Not Sold.

There’s bipartisan legislation making its way through Congress that would move the ...

Every Operational Failure Starts With Someone Assuming.

I’ve spent nearly three decades working with retirement plans, and one thing has be...

Stop Selling Price. Start Selling Risk Reduction.

Every plan provider has heard it. “Your fees are too high.” Maybe they ...

What Were They Thinking? Heaven’s Gate and the Movie That Ended an Era

I loved The Deer Hunter. Almost everything about it worked. The performances, the cinemat...

Clients Don’t Leave Over Fees. They Leave Over Surprises

Ask most retirement plan providers why they lost a client and you’ll often hear the...

Why Nobody Reads Your Benefits Emails

Plan sponsors spend a surprising amount of time preparing participant communications. Not...

Your Recordkeeper Can’t Read Your Mind

One of the biggest misconceptions among plan sponsors is that hiring a recordkeeper means...