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The turnover problem

I’m a big New York Giants fan and one of my least favorite players was Tiki Barber, who had an affinity for turning over the ball. That’s why I’m not a fan favorite of the current starting quarterback, Daniel Jones.

When it comes to your third-party administrator (TPA), employee turnover is a big deal. I worked at a TPA, where I joked we should have a revolving door in front because we had such a high employee turnover. If your TPA’s main contacts in handling your plan are constantly changing and the prior contacts have left, to me this is a sign of volatility that you don’t need. Turnover talks time and training and you want someone that you can consistently rely on in providing services to your plan. A change all the time gets in your way and negatively impacts the service to your plan.

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