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Making Retirement Plan Tax Credits Too Complicated for the Businesses That Need Them Most

Washington has a remarkable talent for creating programs designed to help small businesses while making them just complicated enough that the smallest businesses never actually use them. The revival of legislation aimed at expanding startup retirement plan...

What Were They Thinking? Eddie Lampert and the Slow-Motion Execution of Sears and Kmart

Eddie Lampert’s original thesis for Sears and Kmart wasn’t crazy. In fact, on paper, it had some logic. Sears owned an extraordinary real estate portfolio—prime mall anchors and valuable land accumulated over generations. If you were a hedge fund manage...

Auto-Enrollment Is Easy—Until It Isn’t

Auto-enrollment is one of those retirement plan features that sounds wonderfully simple i...

Eligibility Rules: Why Something So Simple Became So Complicated

Once upon a time, 401(k) eligibility was easy. Age 21. One year of service. Quarterly ent...

Your Payroll Provider Just Changed Something. Why Your 401(k) Team Should Panic a Little.

Few words in retirement plan administration should trigger more anxiety than: “We chang...

Your Call Center Is Your Brand

Providers love talking about technology. Modern platforms. Digital enrollment. AI tool...

The Vendor Blame Game

Every retirement plan problem seems to follow the same script. A contribution is wrong...

If Your Best People Are Constantly Firefighting, Your Process Is Broken

When I worked for TPAs as an attorney, there were days I felt less like legal counsel and...

Your Recordkeeper Isn’t Your TPA, Even If They Act Like It

Plan sponsors love the idea of simplicity. One provider, one platform, one point of conta...

When a Good Partnership Ends Over the Wrong Reason

I had a plan provider sponsoring many of my events. It was a great relationship, the kind...