Trust is a very important thing to me. If I can’t trust people, I really don’t need them. The reason I can’t trust people is that they have given me reason enough not to trust them.
As a retirement plan provider, you really have one bit ate the trust apple. That means that if you do something that betrays the trust of your client, you’ll never get that trust back. Whether it’s billing issues or not doing something you were entrusted to do or something else, creating a problem that questions your client’s trust in you is eventually going be a major reason why you get fired.