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Your Biggest Competitor Isn’t Another Provider — It’s Indifference

Most plan providers are prepared for competition. They know how to differentiate fee schedules, demonstrate technology, and present fiduciary solutions. They refine their pitch decks and rehearse the perfect value statement. But the truth is, in this industry...

The Myth of the “One-Size-Fits-All” Fiduciary Solution

In the retirement industry, one of the most persistent, and convenient, myths is the idea that there exists a single fiduciary solution that solves every problem for every plan. A package, a platform, a program that checks every box, eliminates every worry, a...

Loose Cannons, Lost Clients, and Why Getting Along Still Matters

Years ago, back when I was still at that fakakta law firm, I did what good people are supposed to d...

Don’t Be the Weak Link: Good Administrators Protect Plans — and Themselves

There’s a frontier-town cliché: a chain is only as strong as its weakest link. In the 401(k)/403...

When Your Recordkeeping Platform Becomes Your Risk Platform

For years, recordkeepers sold the idea that technology solved everything. “Our platform is seamle...

When a Sponsor Says “Our Employees Just Don’t Care”—How You Help Them Care

Plan providers hear it all the time: “Our employees don’t care about the 401(k).” That’s us...

How to Make Your Service Model Actually Participant-Centric (And Get Paid For It)

Everyone in the retirement plan world claims to be “participant-centric.” It’s the industry...

When the Payroll Provider Becomes the Plan Provider

Bundling sounds so convenient, doesn’t it? One login, one service team, one bill. It’s the Netf...

The Advisor Who Knew Too Little

Every plan provider has crossed paths with one — the advisor who talks a big fiduciary game but c...

Education Beats Enrollment — Every Time

There’s a metric that every plan provider loves to brag about: enrollment rates. Auto-enrollment ...