Plan sponsors love the idea of simplicity. One provider, one platform, one point of contact. The recordkeeper says they can “handle the TPA work,” and suddenly it feels like you’ve eliminated a layer. Cleaner, cheaper, easier. Until it isn’t. The p...
I had a plan provider sponsoring many of my events. It was a great relationship, the kind that works because both sides understand the value. Then in one city, the local salesperson dropped out. Not once, but twice. His reason was that I charge admission. The...
I used to think it was random. Watching mediocre people get pushed forward at work and in life, I f...
Every provider sells the same story: seamless, integrated, all-in-one. One platform, one experience...
Every provider has them. The person who knows everything. They understand every client nuance, ever...
It’s the easiest excuse in the business. Something goes wrong—missed deferrals, incorrect contr...
Every provider will tell you they’re great at conversions. It’s part of the script. Smooth tran...
Recordkeepers and TPAs love to sell features. Better participant portals, more investment options, ...
There’s a certain strain of thinking in this business that more is better. More funds. More featu...
Everyone loves a “partner” who agrees with them. Until it blows up. In the retirement plan w...
