There’s a growing belief in the retirement industry that technology equals quality. Sleek dashboards, mobile apps, and automation are valuable, but technology alone doesn’t make a great plan provider. If it did, fiduciary breaches would have disappeared y...
One of the hardest parts of being a plan provider isn’t the complexity of ERISA—it’s the incomplete information. Providers are often asked to solve problems without being given the full picture, and that’s a recipe for compliance failures that no serv...
Every few years, someone declares revenue sharing “dead.” And every few years, it stubbornly su...
Plan providers love to say, “We’re not the fiduciary.” And in many cases, that’s true. But ...
For years, plan providers survived on a simple premise: do solid work, keep clients happy, and the ...
Every plan sponsor committee has one. The loudest person in the room. The one with the strongest...
When a retirement plan error surfaces, the first reaction is almost always the same: finger-pointin...
Providers often believe that being helpful will protect them if something goes wrong. It feels intu...
There is no denying it: sponsors are tired. SECURE 2.0 arrived in waves, and many employers are ove...
Most providers don’t stumble into fiduciary exposure intentionally. They do it by trying to be he...
