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I’ve Met the Enemy in 401(k) Plans and It’s Usually a Spreadsheet

I’ve been doing this long enough to know that the biggest threat to a 401(k) plan isn’t the Department of Labor, trial lawyers, or even bad investments. It’s a spreadsheet that someone created in 2017 and has been copying ever since. That spreadsheet ha...

Plan Providers Are Therapists Who Also Do Census Testing

Plan providers are therapists who also happen to do census testing. Nobody puts that in a job description, but it’s the truth. When people think about our work, they imagine compliance calendars, investment menus, and spreadsheets with more tabs than a Broa...

Why Most Plan Providers Don’t Lose Clients, They Abandon Them Slowly

The Long, Quiet Goodbye Most plan providers don’t wake up one morning and get fired. It’s not a...

Niche Markets: Doctors, Law Firms, Unions, and Family Businesses

Every plan provider says the same thing: “We work with everyone.” That sounds inclusive, but it...

How Advisors Can Stop Competing Only on Investments

For decades the advisor sales pitch sounded like a broken record: better funds, better performance,...

Put on Waivers, Not Washed Up

I started my own practice almost sixteen years ago because I was tired of working for other people....

What TPAs Get Sued For (Hint: It’s Not the Calculator)

As a retirement plan attorney, I can tell you this with certainty: TPAs are rarely sued because the...

Why Providers Keep Racing to the Bottom on Fees

The retirement plan industry loves to talk about value, but it keeps pricing itself as if value doe...

In the PEP World, the Power to Assign Can Be the Power to Destroy

Chief Justice John Marshall famously wrote in McCulloch v. Maryland that “the power to tax is the...

The Hidden Risk of Provider Conflicts Inside PEPs

PEPs were sold to the retirement plan industry as the answer to everything—lower costs, better go...