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Why Most Provider “Best Practices” Are Just Litigation Avoidance

The retirement industry loves the phrase best practices. It sounds proactive, responsible, and prof...

The Myth of the Perfect Plan Sponsor

There is no such thing as a perfect plan sponsor. Anyone who tells you otherwise is either selling ...

Your Biggest Competitor Isn’t Another Provider — It’s Indifference

Most plan providers are prepared for competition. They know how to differentiate fee schedules, dem...

The Myth of the “One-Size-Fits-All” Fiduciary Solution

In the retirement industry, one of the most persistent, and convenient, myths is the idea that ther...

Loose Cannons, Lost Clients, and Why Getting Along Still Matters

Years ago, back when I was still at that fakakta law firm, I did what good people are supposed to d...

Don’t Be the Weak Link: Good Administrators Protect Plans — and Themselves

There’s a frontier-town cliché: a chain is only as strong as its weakest link. In the 401(k)/403...

When Your Recordkeeping Platform Becomes Your Risk Platform

For years, recordkeepers sold the idea that technology solved everything. “Our platform is seamle...

When a Sponsor Says “Our Employees Just Don’t Care”—How You Help Them Care

Plan providers hear it all the time: “Our employees don’t care about the 401(k).” That’s us...

How to Make Your Service Model Actually Participant-Centric (And Get Paid For It)

Everyone in the retirement plan world claims to be “participant-centric.” It’s the industry...

When the Payroll Provider Becomes the Plan Provider

Bundling sounds so convenient, doesn’t it? One login, one service team, one bill. It’s the Netf...