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helloaccountable

Be accountable to your clients

People don’t like to be accountable for the most part. It’s just human nature to blame someone e...

cookfood

If you cook the food, you should have a say in how the groceries are picked

If there is one famous quote that’s landed me in trouble, it’s one from my favorite football coa...

happyclients

It’s kind of simple, happy clients never leave

Maybe it’s a simplistic approach when it comes to things, but I kind of see things the way they ar...

theshack

The Radio Shack lesson for plan providers

Radio Shack filed for bankruptcy again and is closing another 187 stores. I know the jokes and how p...

thejerk

If you’re a jerk to employees, they’ll remember

I always have the belief that I try to treat people the way that I wanted to be treated. However, wh...

oak

The Thing about that Oakley thing

I’m an LA Clippers fan from Brooklyn and my wife was kind enough to score me some great seats for ...

crazyeyes

Don’t try to solicit based on fear and threats

Probably one of the best things about being married besides my lovely wife is that I’m not part of...

expectations

Every Client is different and they have needs to be met

I had a discussion with a client concerning their multiple employer Plan and the adopting employer...

oldphone

Pick up the damn’ phone

As a consumer, I have to say the thing that annoys me the most is when you call a company or a perso...

politicsoffln

Keep your politics off LinkedIn because it will hurt your brand

I had a great interview with Bruce Johnston on this site about social media and I think one of the i...